Refund and Returns Policy

Effective Date: January 20, 2026

At Benella Beauty Hub, customer satisfaction and product safety are very important to us. Due to the nature of beauty and skincare products, we have put this Returns and Refunds Policy in place to ensure hygiene, quality control, and fairness for all customers.

By making a purchase from Benella Beauty Hub, you acknowledge and agree to the terms outlined in this policy.

1. All Sales Are Final

For health, hygiene, and safety reasons, all sales made through Benella Beauty Hub are final.

We do not accept returns, exchanges, or refunds once an order has been confirmed and dispatched.

This policy applies to:

• Skincare products

• Beauty and cosmetic items

• Personal care products

• Wholesale and retail purchases

Once products leave our control, we are unable to resell or restock them, even if unopened.

2. Why We Do Not Accept Returns or Refunds

Beauty and skincare products are considered personal-use items. To protect our customers and maintain strict hygiene standards:

• Returned products cannot be verified for safe handling

• Product integrity and contamination risks cannot be guaranteed

• Industry best practices discourage resale of returned cosmetic products

This approach allows us to ensure that every product supplied is safe, authentic, and untouched.

3. Exceptions – Incorrect or Damaged Items Only

While we do not accept returns or refunds, we understand that rare issues may occur during order fulfillment or delivery.

You may contact us only if:

• You received the wrong item, or

• Your item arrived damaged due to delivery handling

Conditions for Review:

• The issue must be reported within 48 hours of delivery

• Clear photos of the item, packaging, and delivery label must be provided

• The product must remain unused and in its original condition

If the issue is verified, we may, at our discretion:

• Replace the affected item, or

• Provide store credit, or

• Offer another suitable resolution

Refunds are not guaranteed and will be considered only where replacement is not possible.

4. Items Not Eligible for Review

We are unable to assist with requests related to:

• Change of mind after purchase

• Incorrect product selection by the customer

• Skin reactions, allergies, or sensitivity

• Dissatisfaction with scent, texture, or results

• Delays caused by couriers or customs

• Orders placed incorrectly or with wrong delivery details

We strongly encourage customers to review product descriptions, ingredient lists, and usage instructions before purchasing.

5. Allergies and Skin Sensitivities

Individual skin responses may vary. Benella Beauty Hub is not responsible for allergic reactions or adverse skin responses.

Customers are advised to:

• Review full ingredient lists before use

• Conduct a patch test prior to full application

• Consult a healthcare or skincare professional if unsure

Purchases made despite known sensitivities are at the customer’s own discretion.

6. Wholesale Orders

All wholesale orders are strictly final.

Due to bulk handling, special pricing, and distribution logistics:

• Wholesale items are not eligible for returns or refunds

• Any concerns must be raised immediately upon delivery and before resale

7. Order Confirmation Responsibility

Once an order is placed, it is the customer’s responsibility to ensure:

• Correct product selection

• Accurate delivery details

• Correct contact information

Benella Beauty Hub cannot be held responsible for errors resulting from incorrect information provided at checkout.

8. Contact Us

If you believe your order qualifies for review under the limited exceptions outlined above, please contact us within the required timeframe:

Email: benellabeautyhub@gmail.com

Please include:

• Your order number

• A clear description of the issue

• Supporting photos where applicable

All requests are reviewed fairly and handled on a case-by-case basis.

9. Policy Updates

Benella Beauty Hub reserves the right to update or amend this Returns and Refunds Policy at any time. Any changes will be posted on our website and take effect immediately upon publication.