Terms and Conditions

Effective Date: January 20, 2026

Welcome to Benella Beauty Hub. These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing our website, placing an order, or engaging with us in any way, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About Benella Beauty Hub

Benella Beauty Hub is a beauty and skincare retail and distribution business. We do not manufacture or formulate products. All products sold are sourced from trusted third-party brands and suppliers.

References to “we,” “our,” or “us” refer to Benella Beauty Hub.

2. Eligibility to Use Our Services

By using our website or services, you confirm that:

• You are at least 18 years old, or using the site under the supervision of a parent or legal guardian

• You are legally capable of entering into binding agreements

• All information you provide is accurate and up to date

3. Products and Availability

• All products displayed are subject to availability

• We reserve the right to limit quantities or discontinue products at any time without notice

• Product images are for illustration purposes only; packaging or appearance may vary slightly

• Descriptions are provided by brands or suppliers and are not medical or professional advice

4. Orders and Order Acceptance

• Placing an order constitutes an offer to purchase

• Orders are only accepted once payment is confirmed and the order is processed

• We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailability

  • Pricing or description errors

  • Suspected fraud or misuse

  • Wholesale eligibility not met

If an order is cancelled, any payment received will be refunded where applicable.

5. Pricing and Payments

• All prices are listed in the applicable currency unless stated otherwise

• Prices may change without prior notice

• Payment must be made in full before orders are processed or shipped

• We use third-party payment providers and do not store your full payment details

Benella Beauty Hub is not responsible for delays or errors caused by payment service providers.

6. Shipping and Delivery

• Delivery timelines are estimates and not guaranteed

• Shipping fees, where applicable, are displayed at checkout

• We are not responsible for delays caused by couriers, customs, or unforeseen circumstances

• Risk of loss passes to the customer once the order is handed over to the delivery service

Please ensure your delivery details are accurate. We are not liable for failed deliveries due to incorrect information.

7. Returns, Refunds, and Exchanges

Due to the nature of beauty and skincare products:

• Opened or used products cannot be returned or exchanged for hygiene and safety reasons

• Returns may only be accepted for:

  • Incorrect items sent

  • Damaged items received

Any issues must be reported within 48 hours of delivery, with clear photos and order details.

Refunds, if approved, will be processed using the original payment method within a reasonable timeframe.

8. Wholesale Enquiries and Partnerships

• Wholesale access is subject to approval

• Submission of a wholesale enquiry does not guarantee acceptance

• Minimum order quantities and pricing may apply

• Benella Beauty Hub reserves the right to modify or terminate wholesale relationships at its discretion

All wholesale communications should be directed to: benellabeautyhub@gmail.com

9. Use of Website and Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Benella Beauty Hub or its licensors.

You may not:

• Copy, reproduce, or distribute website content without permission

• Use our brand name, logo, or materials for commercial purposes without written consent

• Engage in activities that disrupt or harm the website or its users

10. Health and Product Disclaimer

• Products sold are cosmetic items and not intended to diagnose, treat, cure, or prevent any medical condition

• Individual results may vary

• Customers are responsible for reviewing ingredient lists and performing patch tests

• Benella Beauty Hub is not liable for allergic reactions or misuse of products

Always consult a qualified professional for medical concerns.

11. Limitation of Liability

To the fullest extent permitted by law:

• Benella Beauty Hub shall not be liable for indirect, incidental, or consequential damages

• Our total liability shall not exceed the amount paid for the product in question

Use of our products and services is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless Benella Beauty Hub from any claims, losses, damages, or expenses arising from:

• Your misuse of the website or products

• Breach of these Terms

• Violation of any applicable laws or third-party rights

13. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and use personal information.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable local laws, without regard to conflict of law principles.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting. Continued use of our services constitutes acceptance of the updated Terms.

16. Contact Information

For questions, concerns, or official communication regarding these Terms, please contact us at:

Email: benellabeautyhub@gmail.com