Privacy Policy

Effective Date: January 20, 2026

Benella Beauty Hub (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with us through any of our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information from you in the following ways:

a. Personal Information

When you interact with Benella Beauty Hub, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Order and purchase details

• Account login details (if applicable)

• Any other information you voluntarily provide through forms, emails, or customer support

b. Non-Personal Information

We may automatically collect certain non-identifiable information, including:

• Browser type and version

• Device information

• IP address

• Pages visited and time spent on our website

• Referring URLs

This information helps us understand how our website is used and improve user experience.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Processing and fulfilling orders

• Communicating with you about your orders, enquiries, or requests

• Responding to customer service inquiries

• Sending updates, promotions, or marketing communications (where consent is given)

• Improving our products, services, and website functionality

• Ensuring security, fraud prevention, and legal compliance

3. Email Communications

By providing your email address, you agree that we may contact you via email for:

• Order confirmations and updates

• Customer service communication

• Wholesale or partnership enquiries

• Promotional and marketing messages (you may opt out at any time)

All official communication from Benella Beauty Hub will be sent from or directed to: benellabeautyhub@gmail.com

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following circumstances:

• With trusted service providers (such as payment processors or delivery partners) solely to perform services on our behalf

• When required by law, regulation, or legal process

• To protect the rights, property, or safety of Benella Beauty Hub, our customers, or others

All third parties we work with are required to maintain the confidentiality and security of your information.

5. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure systems, restricted access, and internal data handling procedures.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze traffic and usage patterns

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

7. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion of your personal information (subject to legal and operational requirements)

• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. Benella Beauty Hub is not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Benella Beauty Hub does not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us at:

Email: benellabeautyhub@gmail.com